Register your return via our return page and follow the steps below:

1. Go to our return and exchanges page and register your return
2. Fill in your order number and email address
3. Select the product you want to return and select the reason of your return
4. Choose the desired refund method. You can choose to refund the money to your bank account or to get a store credit. Did you know that when you choose store credit, you receive a 10% extra on your gift card code? This credit can be used for future purchases in our store. The gift card is easy to use and can be applied at the checkout. Additionally, the gift card has no expiration date.
5. You can send your return to us. 
6. We will process your return within 14 working days.

Not completely satisfied with your ordered products? Within 14 days of receiving your order, you can return the products. You can only return the items unworn, because of hygiene reasons. Same applies for make-up, face jewels and tattoos. If the package has been opened, we unfortunately can’t accept the return.

Yes, you can! You may register one of the returns in the return portal, write the other order number(s) down and put it in the package of your return, so the return department knows that you have returned products of two different orders.

We have different options regarding refunds:

• Store credit -  when you choose to get store credit, you will receive 10% extra on your store credit code. This code will be sent to your email and the credit can be used for future purchases in our store. The gift card is easy to use and can be applied at checkout. Additionally, the gift card has no expiration date.
• Refund - the refund will be transferred to the bank account from which the payment was made.
• Klarna - the Klarna invoice will be adjusted by us.

You have to send your return back to us within 14 days. 

When we have processed your return, we will refund the money within 14 working days.

You can choose for the option "gift card" so you can order a new item or another size. 

Unfortunately it is not possible to modify or cancel your order. In order to complete your order as quickly as possible, we sent your order immediately to our warehouse. Once your order has been paid, it is not possible to cancel your order or change your shipping address. 

When the payment has been processed, you will receive a confirmation email. Once our warehouse has processed your order, you will receive a shipping email with the tracking number in it. 

We ship worldwide. See the heading below for more information about worldwide shipping.

The shipping costs depends on the country to which it is sent:

The Netherlands
Shipping costs: € 5,95
Free shipping: minimum € 60,- 

Belgium
Shipping costs: € 8,50
Free shipping: minimum € 60,-

United States 
Shipping costs: € 16,58
Free shipping: minimum € 200,-

Germany
Shipping costs: € 5,95
Free shipping: minimum € 60,- 

France 
Shipping costs: € 7,69 
Free shipping: minimum € 200,-

Spain 
Shipping costs: € 9,75
Free shipping: minimum € 200,-

Italy
Shipping costs: € 9,54
Free shipping: minimum € 200,-

United Kingdom 
Shipping costs: € 9,88
Free shipping: minimum € 200,-

Singapore 
Shipping costs: € 15,26
Free shipping: minimum € 200,-

China 
Shipping costs: € 10,31
Free shipping: minimum € 200,-

Ireland
Shipping costs: € 10,25
Free shipping: minimum € 200,-

Austria 
Shipping costs: € 8,85
Free shipping: minimum € 200,-

Greece 
Shipping costs: € 10,71
Free shipping: minimum € 200,-

Finland 
Shipping costs: € 10,27
Free shipping: minimum € 200,-

Canada 
Shipping costs: € 12,45
Free shipping: minimum € 200,-

Sweden
Shipping costs: € 9,10
Free shipping: minimum € 200,-

Switzerland 
Shipping costs: € 11,09
Free shipping: minimum € 200,-

Portugal 
Shipping costs: € 9,21
Free shipping: minimum € 200,-

The worldwide destinations will be showed In the shopping cart. We will provide you with information on available shipping methods, their associated costs, and estimated delivery dates.

We sent out your order in a mailbox package. If you have ordered four items or more, it will be sent in a larger package.

We offer a six-month warranty period. If an item is damaged or broken during this period, please contact our customer service (info@frankyamsterdam.com) immediately. Include your order number and a photo of the item. Our Customer Care team will process your request as soon as possible and will find the best solution for you.

• Orders with destinations in The Netherlands and Belgium are shipped the same working day if ordered before 22:00.
• Orders with destinations in Germany will be shipped the same day if ordered before 13:00.
• Orders shipping to all other EU countries will be shipped the same day if ordered before 16:00.

Yes, you can. All of our jewelry is Nickel free.

You should handle the jewelry with care. We would like to give you some tips to take the best care of you jewelry:

• Take you jewelry of when sleeping, showering or during sports
• Don’t spray your perfume directly on the jewelry, first apply your perfume and then put on the jewelry.
• Store your items in a dry and dark environment such as a jewelry box, so that they retain the best quality.

Please find below some of the materials that are most frequently used.

925 Sterling silver

Which is a long-lasting material and especially perfect for those with sensitive skin.

Brass

Brass is a metal alloy primarily composed of copper and zinc. It's known for its gold-like appearance. We often use brass as a base material with a golden layer.

Gold plated

Gold plated jewelry refers to items made from a base metal (such as brass or sterling silver) that are coated with a thin layer of gold. 

Silver plated 

Silver plated jewelry refers to items made from a base metal (often brass or copper) that are coated with a thin layer of silver.

You can choose from the following payment options:

• Ideal
• Creditcard (mastercard or visa)
• Maestro
• Klarna
• Paypal
• Bancontact

This could be due to several reasons:

• Discount codes are not valid on SALE items, The Together We Rise collection, Value sets and gift cards.
• Pay attention to the expiration date of the discount code.

If the reason above is not mentioned, please contact our customer care (info@frankyamsterdam.com). We will help you in finding a solution.

The gift card is valid indefinitely. You can fill in your gift card code at the checkout. When you don’t use the full amount at once, you can use the same code next time with the remaining amount.